Thursday, August 18, 2011

In every job that must be done, there is an element of fun !

Part of my job gives me the authority to give 'Magical Moments' to guests. This is when a cast member goes the extra mile to make a guest feel special, in a big or small way. Like if a cast member sees a child drop their Mickey Bar ice-cream we can replace it immediately free of cost.

Disney is all about the buttons, guests are always wearing birthday buttons, anniversary buttons, I'm Celebrating buttons. With me, since I am always interacting with families and kids I can pick one family or a group of people that I want to give a Magical Moment, I usually take them to 'Expedition Everest' one of the most famous rides in WDW. No doubt that Magical Moments do make the guests feel extra extra special, for some guests it makes their day, for some kids it is something they might never forget. No doubt it makes guests feel extremely special, but some of the reactions I get are so cute that it makes my day.

Another thing you might find on my blog is a little story of all the special Magical Moment experiences.

ASHIRA: Ashira was a 10 year old American girl who was at Disney for the first time, also celebrating her birthday. She wanted to know everything about India and me in the 20-30 mins she spent with me and had loads of questions. When I asked her if she had been on Expedition Everest yet she looked really disappointed and said that she LOVES rollercoastes but she cant go on it because her parents wouldn't go on it (They looked kind of old to be a 10 year old's parents) and that if she had to ask for one wish right now it would be to go on Everest. So I sneaky-ly went to her parents and asked them if they would mind me taking her on and they were ecstatic ! they thanked me and said this is going to make her whole trip. When I gave her Magical Moment card she was like :O. So I walked her to Everest while I told her about the story of Asia (of course Disney's version). Indeed she did love the ride and she was screaming and hugging me after the ride. Finally i hugged her goodbye and was walking off and she ran back at me and said "Hey Tanisha, you know what my favorite part of Disney world was?" so I was like OF COURSE EVEREST !.. and she was like "Nope, You!". :)

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